Quest Outreach Society is looking for the newest member of our Grocery Market Team. As a Market Safety Officer at Quest Outreach Society, you will help serve Quest Client Communities and support Grocery Market activities. Your primary responsibility is to safeguard Quest’s property and help keep people safe. Being visible at all times is critical to the job, as is remaining attentive. If you’re a safety-focused, community-oriented individual, and carry a passion for food security, then this is the job for you!
About Quest
Quest Outreach Society exists to disrupt the cycle of poverty through access to healthy and affordable food. By bridging the gap between food banks and traditional grocery stores, Quest provides a grocery experience based on principles of dignity, access and sustainability. Quest believes in a grocery model that simultaneously supports community while reducing greenhouse gas emissions. A leader in redistribution, we work to actively redirect healthy, good food that would otherwise end up in the landfill and contribute to greenhouse gas emissions. Almost all of Quest’s food is donated by local food partners from across British Columbia and delivered across our five Lower Mainland markets at reduced cost to our client communities. Quest’s five grocery markets are located in Burnaby, Surrey, North Vancouver, East Vancouver and the Downtown Eastside.
Reporting to the Market Manager, the Market Safety Officer is responsible for:
Client Service:
- Control client flow in the market to ensure a safe environment
- Patrol and monitor surroundings for potential risks or possibilities to prevent problems
- Greet and welcome all Quest clients
- Verify and validate client cards upon entry to the market
- Alert Market Manager on issues that arise and problem solve any potential client complaints
- Be knowledgeable about the daily activities and products in the market
- Manage issues quickly and maintain order during peak periods in the market
- Remain interested and up-to-date on external community services that may benefit Quest’s clients
Safety Service:
- Implement and support Quest’s Safe Spaces Policy and standard security protocols
- Apply sound judgment and de-escalation protocols to safety events
- Ensure the safety of clients’ property in the market
- Understand client and staff security needs, site-specific regulations, equipment and existing security protocols for fire, theft or break-in situations
- Implement loss prevention strategies and techniques to minimize inventory shrinkage and financial losses
- Detect and report all security-related incidents including thefts, disturbances and safety hazards in accordance with Quest’s policies and procedures and bring forward suggestions for improvement to the Market Manager
- Responsible for calling 911 or emergency services in case of safety concerns
- Carry out duties while maintaining excellent standards of client care
- Respond immediately to emergencies whenever necessary to assist clients
Other Tasks/Assignments:
- Participate in training and workshop opportunities as required and directed by Quest Senior Management
- Willingness to undertake special projects as required
Required Skills and Experience:
- Knowledge of security protocols, procedures and surveillance techniques
- Strong observational and de-escalation skills
- Understand Quest’s non-profit grocery market model
- A team player with excellent interpersonal and problem-solving skills with a client-oriented approach
- Takes direction well and shows initiative
- Strong English communication skills (written and verbal); you will need to write incident reports which may be utilized in court if subpoenaed
- Confidence interacting verbally with team members, clients, members of the public and emergency services
- A passion for being active with the physical ability to stand or walk for the majority of a shift (4-8 hours)
- Confidence approaching and leading in emergency situations, including trauma, aggression, intoxication, bodily fluids, etc.
- A keen eye for watching and reporting irregularities to the Market Manager, such as security breaches, facility and safety hazards and emergency situations
Nice-to-Haves:
- Post-secondary education or training that supports the skills and expertise required
- Previous experience in safety and security
- Certification in CPR, First Aid or other relevant safety certifications
Compensation & Commitment
This position is based at our Downtown Eastside Market.
The hourly wage range proposed for this role is between $21 – $24 depending on previous experience and qualifications.
Application Deadline: April 21, 2024
Potential Start Date: May 2024
To Apply:
Please include the following in an email with the subject heading: “Quest Market Safety Officer – Hastings” to Quest’s Manager of Human Resources, Diana Pemberton, at [email protected].
- Your resume
- In your email describe your experience and interest in working with Quest
We recognize the importance of a diverse workforce and encourage applications from Indigenous people, women, LGBTQIA+ people, people of colour, people with disabilities, and people who identify as neurodiverse.
If there are any accommodations we can provide to make our hiring process more accessible, or if you have ideas for improving our hiring process, please reach out to us directly. We’d be happy to do our best to set you up for success.
After You Apply:
We appreciate the time, consideration and effort of all applicants. Only individuals selected for an interview will be contacted. Qualified candidates who submit their application ahead of the deadline may be contacted sooner for an initial interview.
Thank you for your interest in working with Quest!
