Quest Outreach Society is committed to providing a safe, secure and respectful environment for clients, staff and visitors.

Words or actions that make others feel targeted, threatened or demeaned will not be tolerated. Quest staff are directed and trained to support, apply and if necessary, take immediate action regarding this policy on behalf of Quest. A breach in Quest’s Safe Spaces Policy may result in the following:

Individual(s) may be asked to leave Quest premises or disengage with Quest staff 

Communications with the individual(s) may come to an end

Client Card privileges may be paused for the current visit OR suspended longer-term

Police and/or security personnel may be called to attend 

Below are some of the behaviours or actions that would be considered a breach of Quest’s Safe Spaces Policy. This list includes, but is not limited to, the following:

Disruptive Behaviour: Quest considers disruptive behaviour to include the use of inappropriate action(s) and/or inappropriate words.

Quest Defines Inappropriate Action as:

Violence (physical attacks or threats of harm) including sexual harassment

Intimidation of staff, clients or visitors

Throwing, damaging property or breaking things

Unwelcome physical contact

Failure to observe Quest policies or contracts

Refusing to leave the property

Quest Defines Inappropriate Words (in person, in writing, by phone, email or any means of communication) as:

Abusive language and yelling

Disrespectful or demeaning language or comments

Remarks, jokes or innuendos that degrade, ridicule or offend

Discriminatory remarks

Threats or threatening behaviour 

Bullying

Sexual Harassment 

Client Cards: Quest reserves the right to decline a referral and/or revoke Client Card privileges permanently in the event of a serious policy breach.

Thank you for helping to keep Quest a safe, secure and respectful environment for clients, staff and visitors. If you have questions, comments or concerns about this policy or events connected to it, you can reach us at [email protected].