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Quest Privacy Policy

Quest Outreach Society is committed to protecting the privacy of any personal information you provide us. Any personal information that Quest requires is kept secure and confidential at all times. We are dedicated to protecting the personal information of our clients, referring partners, employees, society members, donors, and volunteers. We are committed to meeting or exceeding the privacy standards established by federal and provincial legislation and our information handling practices comply with the Personal Information Protection and Electronic Documents Act (Canada).

Definition of Personal Information

Personal information is any information that is identifiable to you as an individual. This may include, but is not limited to, your name, gender, age, date of birth, language of correspondence, mailing address, telephone number, fax number, email address, and membership in an organization. Personal information does not include publicly available information about you in your capacity as an employee of an organization such as your name, job title, work mailing address, work email address, work fax number, or work telephone number.

Collection of Information

Quest Outreach Society collects personal information from:

  • Clients
  • Donors
  • Referring Partners
  • Society Members
  • Volunteers
  • Employees
  • Others who have shown an interest in Quest Outreach Society


This information is collected by a variety of methods: phone, fax, mail, email, online, or in-person.


Quest Outreach Society only requests information from you in order to complete a donation transaction. Your information will not be sold, traded or otherwise distributed to any other organization or companies. Any credit card information is taken in a secure environment. Quest Outreach Society utilizes CanadaHelps. The information you enter is handled directly by CanadaHelps. For further information on CanadaHelps’ privacy policy please see

Disclosure of Information

Quest Outreach Society treats your personal information with the utmost respect and use it solely for the purposes it was collected. We do not sell, trade, or rent your personal information to third parties without your consent unless required by law. We may share your personal information with trusted third-party service providers who assist us in achieving our organization’s mission, vision and programming but only to the extent necessary to fulfill those purposes.

No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security on our servers.

Storage & Retention of Information

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Your personal information is stored securely on our servers, and only authorized personnel have access to this information.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely dispose of it in a manner that respects your privacy

Online Privacy

Quest Outreach Society is committed to protecting the privacy of those who use our website. We do not request site visitors to provide any personal information in order to contact us or to be added to any newsletters. We do not collect any personal information about individuals browsing our website. Quest Outreach Society does not track visitors through the use of cookies and any general statistics gathered from our site traffic are used only for our own purposes.

Quest Outreach Society does collect statistical information through Google Analytics. This includes the number, length, and frequency of page visits as well as external links redirecting users to our website. This information is analyzed to help us ensure our website functions in a way that serves our community.

Links to Other Websites 

Quest’s website may contain links to other Web sites that are independently owned and operated by third parties. These other Web sites may have their own privacy policies and are not governed by this privacy policy. Quest is not responsible for the privacy practices or the content of any Web site(s) owned and operated by any such third parties. Other web sites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each web site you visit.

Your Rights & Contact Information

You have the right to access, correct, or request the deletion of your personal information held by Quest Outreach Society. If you have any questions, concerns, or requests regarding our privacy practices or the treatment of your personal information, please contact our Privacy Officer and Manager, Administration and Client Services, at the following email address: [email protected].

Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada

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