Quest not-for-profit grocery markets are not open to the general public.



Do you qualify?

Quest Food Exchange collaborates with communities to ensure that client can have a dignified shopping experience and access healthy and affordable grocery items.

All Individuals and charitable organizations, including children and families, immigrants, refugees, seniors with limited financial resources, people on disability allowance and others who are consistently classified and meet the low income criteria qualify to obtain a Quest client card and be eligible to shop in a Quest not-for-profit grocery market.


To obtain a referral: 

To be eligible to shop at Quest not-for-profit grocery markets, approach your local charity, non-profit organization, school, church, healthcare practitioner or a certified professional to refer you to become a client of Quest.  

Alternatively, you can call or text 2-1-1 and ask an agent to provide you information on the nearest social service agency. 


Referral Process

You must be a local charity, non-profit organization, school, church, healthcare practitioner or a certified professional.

Please email a ‘Client Referral’ to your preferred grocery market location (email addresses for each location provided below), indicating information as follows:

  1. Subject Line: Client Referral
  2. Body of Email: Client Last Name, First Name
  3. Signature Line: Organization’s name and case manager’s name

To ensure your client referral process meets Quest’s guidelines, all client referrals must be sent from the official email account of the referring organization (please do not use a personal email account to send in a client referral).

Please allow for 2 business days to process a client card after which time you may advise your client to pick up their card from the Quest grocery market location referred in your email subject line. Note: ID to be presented at the time of client card pick-up.

Send your completed email to the address below that aligns with your preferred market location.

Dundas – referral.dundas@questoutreach.org

Burnaby – referral.burnaby@questoutreach.org

North Vancouver – referral.nvan@questoutreach.org

Surrey – referral.surrey@questoutreach.org

Hastings – referral.hastings@questoutreach.org

Do NOT follow this link or you will be banned from the site!